EDGE: The E-Business Dynamic Global Engine

Time tested, state-of-the-art technology you can trust

EDGE is an enterprise-level business management software platform that lets users manage every aspect of demand chain. It contains order management functionality, but it delivers far more, as it manages the entire demand side of the supply chain.

EDGE contains all the advanced functionality required to conduct Internet-based business, and it can consolidate demand that originates in any other demand channel, including EDI and POS. EDGE can apply the most complex demand management decision rules and delivers perfect orders to the appropriate systems.

All parts of a business experience some form of demand—EDGE manages them all from a single platform EDGE Map Screen Capture Image
Clients say EDGE is different from any other system they’ve seen because it’s a platform that solves so many of their customer facing demand-related business problems. They experience demand on many fronts, and EDGE manages them all: Internet e-commerce, EDI or call center product orders, demand for marketing material distribution, digital asset download requests, warranty registration, customer club member registration, sales incentive program management, and resource requests for participation in collaborative repair processes or in-store demo programs, among others. EDGE draws information from multiple business process portals using APIs, so you don’t have to manage a dozen different systems to manage a dozen different types of demand. You can use one—EDGE.

EDGE is a battle-tested, configurable, scalable, enterprise-level e-business platform
Jagged Peak has deployed solutions for some of the world’s largest global enterprises, and EDGE is in place today as a part of the fabric of their daily operations. EDGE operates in companies that sell products and services in diverse industries.

Extending the value of your existing systems
EDGE can work in conjunction with your existing technology investments, extending their value. Our EDGE Open Tools™ proprietary EAI toolset integrates the EDGE application with third-party software via XML, EDI, and direct database access. With it, we can consolidate demand from all your existing channels—web portals, call centers, EDI, and more—apply EDGE business rules, and seamlessly distribute orders to ERP, WMS, and TMS for fulfillment.

Technical Attributes:

Web based—EDGE is web based, not web enabled, and accessible through a web browser, making it usable to anyone with proper authorization any time, from any place with proper security.
Enterprise standards—EDGE is built on J2EE standards, which are globally recognized for large enterprise solution deployment.
XML-based interfaces—Transactional data import and export is supported through XML-based interfaces.
Database structure—EDGE uses open, non-proprietary, industry-standard relational databases, so users are not locked out of their own data.
Modular construction—Highly configurable, flexible modules shorten time to value and make deploying additional applications simple.
Scalable--EDGE is built with a distributed architecture: just deploy more hardware processing power to absorb growth in demand and traffic.
Multi-layer security—EDGE executes firewall best practices of establishing isolated security zones, creates a secure network operating environment that requires network and user authentication, and can deploy complex, multi-tiered security control at the application level for user read-write access.
4th Generation Development Language—Simplified language for improved programmer productivity.

EDGE Modules

Jagged Peak works with your project stakeholders to define business and user requirements and determine any technical restraints or requirements. We then design your system by drawing together functionality contained in our modules:

Order Capture supports single orders, distribution orders (multiple recipient), and recurring orders placed through external web portals or directly into the back-end EDGE system. All tasks normally associated with initiating a new order, including accessing customer information, placing items in a shopping cart, checking out and/or placing an order on hold, and payment processing, are completed in this module.

Order Management provides a real-time order activity management module, allowing you to manage backorders, returns, and exceptions as well as change or edit order details. Orders can also be sorted and indexed by any number of attributes, including customer, date range, source, priority, and status. If necessary, the results can be downloaded to a spreadsheet or a plain-text file for analysis.

Back Office enables authorized users to adjust orders as necessary. You have the capability to adjust various aspects of an order including billing and shipping information, payments, ship methods, and line items and associated quantities on the order. Also, packing slips and invoices can be printed.

Inventory Management (Master IMS) is a direct link to your network of warehouses systems, giving you access to real-time inventory levels and usage details. Since you’re in control, you can add or delete items, create categories, build kits or assemblies, and assign new SKUs as needed. You can also issue warehouse work orders and advanced shipping notices (ASNs).

Catalog Management allows you to dynamically build custom catalogs for your various constituencies. You can create item attributes, assign selling rules, assign items to multiple categories and subcategories, post descriptions, and attach digital assets, including PDF, PowerPoint, and other document formats; photos and graphic images; and audio, video, and spreadsheet files.

Demand Rules set and control demand for catalog items. You establish the parameters for each item, including user accessibility by member or group, determine quantities that can be ordered, set prices, apply discounts, and run promotions. Affiliate features allow you to support commissions and credit sales to appropriate sources (e.g. associated websites, call centers, marketing partners, and/or specific campaigns).

Logistics Management is where you manage your network of warehouses and their performance rules. You create and administer customer shipping rules and the logic for routing orders to providers and/or warehouses anywhere in the world, enabling you to optimize inventory, manage shipping costs, and improve delivery performance.

Warehouse Shipping & Receiving is where you can view and fulfill orders without a WMS system. You can complete this aspect of the order process independently, enabling you to establish a virtual warehouse if needed.

Content Management allows you to dynamically create, edit, and publish web pages and content on your portals. Templates let you easily add new text and graphics in a number of different layouts, all of which can then be reviewed before final posting on your live sites. This is also where we manage the digital asset library.

Customer Relationship Management is where your customer, distributor, and/or membership databases are stored and managed. Profiles are created here and can include details like budget/spending caps, group affiliations, passwords, address information, and unlimited unique attributes.

Communications/Events Management is your automatic messaging center that supports customer and user e-mail messaging based on events you define. You identify the recipients (e.g. the customer, the warehouse, or a sales representative) and the message (e.g. a thank you or a promotion).

Marketing Execution allows you to track, analyze, and report on order activities by specific marketing campaign, market segment, market source, or promotional offers.

Reporting consolidates information related to orders, catalogs, inventory, and customer activities in one place so you can view, download, and analyze near real-time data, making tactical decisions and modifying your execution plans.

System Administration is where you configure your order capture portals and projects. It’s also where you create users and manage access rights and privileges, granting or restricting access to modules and/or functions within modules as necessary.

Purchase Order Management provides an enterprise repository to view and monitor purchase order transactions among your supply chain business partners.

E-Mail Broadcasting enables users to create and execute targeted e-mail communications to both EDGE-based member groups and to external e-mail lists.